Why will you like working with us?

Image <p>Why will you like working with us? </p>

Who are your contacts?

We strive to create a relationship of trust and proximity with our customers.

We do not have an outsourced call center, all our collaborators are based in France, in our premises.

For each project you benefit from :

  • A single contact : your dedicated project manager who can be reached by phone and e-mail.
  • A technical team to support your project.
  • A customer relations team to support you on a permanent basis, with no time limit, also reachable by phone and email.

Accompany you in your projects

With a global and multi-expertise approach, we provide you with personalized support at every stage: help in choosing the best solution, configuration, deployment, and implementation.
Throughout the project, benefit from the expertise of our technical teams and a dedicated contact person. During the entire period of use, and with no time limit, our customer relations department is here to assist you in all your requests.

Image A question?  an expectation?  a new need?
Customer support

A question? an expectation? a new need?

Our customer relations team remains your privileged contact, answering your questions and assisting you in the handling and use of our solutions.

It is a multi-expertise team, reachable Monday through Friday from 8am to 6:30pm:

  • By phone
  • By email with support ticket management from your Web EDI portal

This assistance is backed up by a permanent administrative and technical supervision:

  • Technical helpdesk 24 hours a day, 7 days a week

Monitoring tools for anomalies, with alerts on cell phones